Frequently Asked Questions — Payday and CSO

• Most popular questions

  What if I need to extend my loan?

  Loan Extensions are granted at the discretion of CashNetUSA and are not available in all states. To see if you are eligible for an extension, go to the Rates & Terms page and select your home state from the map. To obtain approval of an extension request, you must pay the original loan fee on the due date. If you are granted a loan extension, you must enter into a new loan contract with us, and you will incur an additional fee on the extension. The length of the extension will be governed by your pay dates and the rules displayed on the Rates & Terms page for your state. The fee on your extension is calculated in the same manner as the original loan fee. Fees for loans and extensions are found on the Rates & Terms page for your state. If you qualify for a Loan Extension, you can request one by following the steps below:

  • Log into your customer profile.
  • Choose the “Request Extension” link.
  • Verify your next two pay dates are correct. If they are incorrect, click on the “Employment” link under “Profile Options” to update your pay dates.
  • Enter any payment that you can make on the principal (this will reduce the fee on your extension) and enter any coupon codes.
  • Choose the "End of Loan Action" you would like to occur on the extension’s due date. If you do not intend to repay the principal in full on the due date of the extension, enter the principal amount you would like to repay on that date.
  • Review and digitally sign the new loan agreement.

  *You can also request an extension by calling us at (888)686-9563 or e-mailing us at support@applyadvanceamerica.com. You must make your extension request by 5:00 PM CST, two business days before the due date of your loan.

  What will be the cost of my loan?

  Please go to the Rates and Terms page and select your state to find out the cost of loans offered in your state. A loan with ApplyAdvanceAmerica.com is an expensive form of credit. Thus, you should consider the costs and benefits of this and any other short-term credit option you may have prior to applying for a loan. Less expensive credit options include loans from banks, savings and loans, credit unions, or from family and friends.

  What are my payment options?

  We will send an email 1 - 2 days prior to your due date reminding you that your loan is coming due. Your payment options are:

  • Full payment - Your end of loan action is set to pay in full, extensions are all exhausted, or you request a pay in full via email, phone, or online chat
  • Refinance: Pay interest only - your end of loan action is set to extend, an extension was requested via our website, phone, email, or online chat
  • Refinance: Pay interest and part of the principal - Your end of loan action was set to extend and a partial payment was entered, an extension was requested and a partial payment was entered, or an extension was requested with a partial payment via email, phone, or online chat

• Other

  What if I want to make payments without agreeing to the ACH authorization portion of the loan contract?

  If you would like to make payments without agreeing to the ACH authorization portion of the contract, you can follow the procedures below:
  

  • Print our loan contract, cross out the ACH authorization agreement, and initial next to the section.
    
  • Provide us with a post-dated check for the amount of your loan, and a copy of the contract via mail, FedEx, or another delivery service.
    
  • We will be able to issue your loan once we receive the documentation.

  How do I know that my loan has been approved?

  You will receive an email notification once your loan has been approved. CashNetUSA reserves the right to make adjustments to your loan approval based on new information regarding your loan application until the time you receive the funds in your bank account.

  How much can I borrow?

  The amount of your first loan through ApplyAdvanceAmerica.com is based upon the information you provide in your membership application, as well as state laws and regulations. If you successfully repay your loan, we may be able to increase your loan amount on any future loans through ApplyAdvanceAmerica.com. For information on state laws and regulations, go to Rates and Terms.

  Why do I not receive e-mails about my loan?

  • New e-mail filters implemented by Internet Service Providers ("ISP") and other technology service providers to curb SPAM may stop you from receiving important e-mails from ApplyAdvanceAmerica.com
  • As an ApplyAdvanceAmerica.com customer, you depend on e-mails from us to answer questions, receive password resets or coupons, etc. However, unless you add us to your address book (or your ISP whitelist), you may have trouble receiving e-mails from us. That's because new SPAM e-mail filters may incorrectly categorize messages from ApplyAdvanceAmerica.com as "unsolicited" and redirect them to a bulk/junk e-mail folder, or delete them entirely.
  • To ensure you receive important emails from ApplyAdvanceAmerica.com, please take a moment to add our e-mail address support@applyadvanceamerica.com to your address book or to your SPAM "good" list or "whitelist". Doing so will help identify us as a company you recognize and expect emails from. Doing so also allows our messages to reach you in a quick and timely manner. Below are links to instructions on how to add support@ApplyAdvanceAmerica.com to your address book.
  • Yahoo Users
  • Gmail Users
  • Hotmail Users
  • AOL Users
  • Comcast Users

  What if I want to send payment information to your Collections Department?

  For your protection, please do not email or fax any credit card information in to our Collections Department. Please call us at (888)686-9577 if you would like to set up a credit card payment.

  What if I have bad credit?

  Bad credit may not prevent you from receiving a loan at ApplyAdvanceAmerica.com. Our friendly agents will work with you, even if you have already been turned down by other lenders.

  When will my loan be due?

  Your loan will normally be due on your next payday, if it falls between 8 and 25 days away from the day you apply for your loan. Each state has different rules and regulations. Go to Rates and Terms to see rules specific to your state.

  When will I receive my loan?

  Your application can be processed within 30 minutes, once it has been received.** When approved, you will generally receive your loan on the next business day.* We believe in guiding our customers at every step and once you receive the loan, we will help you to schedule you repayment dates so that you won't have to worry about bounced checks or missed deadlines.

• Payment options

  How does payment of my loan by ACH work?

  We obtain repayment of your loan by requesting your bank to send us the amount due (including the loan fee) by ACH transfer. We use a mechanism called single-payment ACH Authorization, which operates just like a paper check. Once we present your bank with your ACH authorization for payment, your bank will send the specified amount to CashNetUSA. If the payment is returned because of insufficient funds, CashNetUSA can and will re-present the ACH Authorization to your bank.

  How much does it cost for me to get a loan? What is the loan fee?

  The loan fee is specific to your state of residence. Click here to see the rules that apply to you. If you have received a coupon, you will receive appropriate discount off the fee. Provide the coupon code when you fill out your loan application. A cash advance is an expensive form of credit. You should also consider the costs and benefits of this and any other short-term credit options you may have. Less expensive credit options may be available, including loans from banks, savings and loans, credit unions, or from family or friends.

  When I pay off a loan, how soon can I receive another loan?

  It normally takes 2 business days for your payment to clear to the bank. Once the payment clears, we can issue you another loan. The new loan will fund to your bank account the business day after payment clears. Example: Your due date is Friday. Your full payment comes out on that date. The payment will clear on Tuesday and your new loan will fund to your account on Wednesday.

  Can I revoke my ACH payment?

  No. The ACH Authorization can only be revoked AFTER we have received payment in full of the amount owed. Because our advances are single payment advances (that is, we advance a sum of money that is to be repaid in a lump sum), we are permitted to require ACH repayment in accordance with the federal Electronic Funds Transfer Act ("EFTA").
  Under The EFTA, a lender cannot require a consumer to repay a loan by means of preauthorized electronic funds transfers as a condition to approving the consumer’s loan. The term “preauthorized electronic funds transfer” is narrowly defined by the EFTA to mean “an electronic funds transfer authorized to recur at substantially regular intervals.” As explained by the Federal Reserve Staff in its official commentary to the EFTA, “Creditors may not require repayment of loans by electronic means on a preauthorized, recurring basis.” 12 C.F.R. 205, Supplement I – Official Staff Commentary, at 10(e) (1) (Loan Payments). As a one-time payment, the repayment of a cash advance through ApplyAdvanceAmerica.com is not encompassed by the EFTA’s definition of “preauthorized electronic funds transfer,” and is therefore permitted under the EFTA.

  What does "End of Loan Action" mean?

  When you apply for a loan, you will be prompted to choose one of the two "End of Loan Action" options. If you choose "Pay In Full," you will pay both the loan principal and the loan fee in full on the due date. If you choose "Extend," you will pay the loan fee on the due date, and you will be deemed to have submitted a request for an extension of your loan, with or without partial payment of the loan principal on the due date. Your extension request will be processed as described in the answer to the question "What if I need to extend my loan?" You may change your "End of Loan Action" at any time by logging inot your membership account, except that a change from "Pay in Full" to "Extend" must be made by 5:00 PM CST two business days before the due date of your loan. For example, if you have chosen "Entend" at the time of your loan application, you may change to "Pay in Full" at any time. If you have chosen "Pay in Full" at the time of your loan application, and your due date is Friday, November 28, 2008, your extension request must be received by 5:00 PM CST, Wednesday, November 26, 2008.

  What if I don't have the money in my bank account to satisfy the loan or extension?

  You must contact us immediately to set up payment arrangements. If your debit comes back for any reason from the bank, we will initiate collection procedures immediately and you will be unable to ever receive future loans from us.

  What if I can't repay my loan on the due date?

  If you can't repay the full amount of your loan on the due date, you may be able to request a loan extension by logging into your member account. Please see the answer to the question"What if I need to extend my loan?"

  We note, however, that cash advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.

  What if I want to pay early?

  Contact us if you want to pay your loan off early. If you pay off early, you may be entitled to a refund of part of your loan fee.

• State specific

  As an Alabama customer, what is the maximum number of loans I can have outstanding at a time?

  There is no limit on how many loans you can have outstanding, but per state regulations the total amount borrowed cannot exceed $500.

  As an Illinois customer, what is the maximum number of loans I can have outstanding at a time?

  Per state regulations, Illinois customers can have a maximum of 2 outstanding loans statewide.

  As an Oklahoma customer, what is the maximum number of loans I can have outstanding at a time?

  Per state regulations, Oklahoma customers can have a maximum of 2 outstanding loans statewide.

  As an Oklahoma customer, what is the maximum amount I can borrow?

  Per state regulations, a customer is limited to a maximum loan of $500 at a time.

  I am an Oklahoma customer and the due date on my contract is the day before my pay date. When will the funds come out of my account?

  The payment will come out of your bank account on the first business day after your due date.

  I am an Illinois customer and wanted to know what is a cooling off period?

  The 'cooling-off' period will be instituted after your loan is paid in full if you have had 2 previous consecutive loans outstanding in the last 45 days. Consecutive loans are separated by 7 or less days. You will not be allowed to contract for a new loan during this period.

  I am a Florida customer and wanted to know what is a cooling off period?

  When FL customers take a loan, state regulations require a cooling-off period of 24 hours before another loan can be issued. The 24-hour period starts from the time when full payment of the previous loan payment clears our bank. This means that, on average, you will be eligible to receive a new loan 5 business days after the due date of your previous loan.

  I am a Florida customer and the due date on my contract is the day before my pay date. When will the funds come out of my account?

  The payment will come out of your bank account on the first business day after your due date.

  As an Alabama customer, what is the maximum amount I can have out?

  Per state regulations, a customer is limited to a maximum of $500 at a time.

• Updating information

  How do I update my bank information?

  To update your bank information, you must e-mail us through the "Contact Us" form, use Live Support or call Customer Support at (888)686-9563 at least two business days BEFORE your loan is due.

  If your loan has already been issued, you will need to fax us a copy of a voided check or bank statement, or send in a picture of either of those for the new bank account. Our fax number is (866)766-9890.

  How do I update my customer profile?

  To update your customer profile, log in to your member account by typing in your e-mail and password. Once you are logged in, click on the corresponding link under "Profile Options" in the "Manage Your Account" section, make the change, and click "Update".

  How do I change my password or reset my password?

  • To update your password, log in to your member account by typing in your email and password. Once there, click on the "change password" link and type in a new password and click the "submit" button to save your new password. You can now access the site with your new password.
  • To reset your password, click on the "Forgot Password" button under the customer login section. On the next page enter your email address and click the "Send email" button. A new password will be delivered to your email address. Once you log in with your new password you will be required to update that password to something familiar to you. You must update your password to continue.